Returns & Exchanges

Free Returns 

If you are not 100% satisfied, Full-Price items can be returned for a full refund within 30 days of delivery date.

To be eligible for a return, your item must be unused and in the same condition that you received it. 

Return Conditions:

  • Item(s) must be in original condition. This includes original packaging.
  • Item(s) must be unworn and unused and unwashed.
  • Original tags must be attached.

 

How to Return:

Easy returns with Australia Post Collect & Return - No labels, no printing, no problem. To Return:

  1. Visit our Returns Portal
  2. Enter your order number and the email address used to place your order
  3. Complete the fields to submit your return. 
  4. Once submitted, you'll be emailed your unique QR code. 
  5. Print your label at home or bring your packaged return and QR code to your nearest Australia Post Collect & Return location (those marked with a printer symbol on the map) and they'll print one for you.
  6. Choose to drop your return at any Post Office or Australia Post Box.
  7. You'll be emailed tracking details so you can follow your return back to our warehouse.

     

    Locate your nearest Australia Post location through the link below:
    http://auspost.com.au/pol/app/locate

     

    Refunds

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days or less. Depending on your payment method the funds may take 2-3 business days to clear back into your account.
    All refunds will be processed back to the original payment method used to place the order.

    Refunds will be subject to any Shopify, PayPal & Afterpay fees incurred by Captain Fin Co. Australia.  

     

    Late or Missing Refunds

    If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at auonline.captainfin@liberatedbrands.com


    Exchanges 

    While we do offer the ability to return your item if you are unhappy with it, unfortunately, we are unable to reserve stock and offer a direct exchange for any online purchases. This is due to our high turnover of stock and item availability, therefore we cannot guarantee your item will be in stock by the time we receive your return and we will instead issue you a store credit.

     

    Gifting

    Please understand that our online returns team is only capable of crediting you for items that have been purchased through our online store, any items received by our team that haven't been purchased through our online store will be returned to the sender at their cost.

    Should you receive an item that has been purchased through our online store as a gift, please consider that our online returns team is only able to process refunds to the same method of payment that was used and is not able to process exchanges.
    If you'd like to return an item or order that has been given to you as a gift, you'll still be required to enter a valid order number in the Returns Portal.

     

    Still not sure? Visit our Online Support Centre or send us an email at auonline.captainfin@liberatedbrands.com.